At Heart to Sound, your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it. By using our website and services, you agree to this policy.
1. Who We Are
Heart to Sound is a custom personalized song creation service operating at hearttosound.com. We can be contacted at hello@hearttosound.com.
2. Information We Collect
We collect information you provide directly when placing an order:
- Your name and email address
- The recipient's name and the occasion
- Personal memories, details and preferences you share for the song
- Payment information (processed securely by Stripe — we never store your card details)
- IP address and basic browser/device information for security purposes
3. How We Use Your Information
We use your information only to:
- Create and deliver your custom song
- Send you order confirmation and delivery emails
- Send a one-time reminder if you did not complete your order
- Respond to your questions or requests
- Improve our service and website
We do not sell, rent or share your personal information with third parties for marketing purposes.
4. Payment Security
All payments are processed by Stripe, a PCI-compliant payment processor. We never store, see or have access to your full credit card number, CVV or billing details. Stripe's privacy policy is available at stripe.com/privacy.
5. Email Communications
By placing an order, you agree to receive:
- An order confirmation email
- Your completed song delivery email
- A one-time abandoned cart reminder if you did not complete checkout
We do not send unsolicited marketing emails. You may opt out at any time by replying to any email with "unsubscribe" in the subject line.
6. Third-Party Services
We use the following trusted third-party services to operate our business:
- Stripe — payment processing (stripe.com)
- Resend — transactional email delivery (resend.com)
- Google Sheets — secure order data storage (google.com)
- Unsplash — website imagery (unsplash.com)
- Google Fonts — typography (fonts.google.com)
Each of these services has their own privacy policy and data protection measures.
7. Data Retention
We retain your order information for a maximum of 2 years for customer service purposes. You may request deletion of your data at any time by emailing hello@hearttosound.com.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of any communications from us
To exercise any of these rights, contact us at hello@hearttosound.com.
9. Cookies
Our website uses minimal cookies required for basic functionality (such as Stripe's payment processing). We do not use tracking cookies or advertising cookies.
10. Children's Privacy
Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@hearttosound.com
Website: hearttosound.com